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<li id="c_h1">驻昆党工委、驻昆办事处首问首办责任?/li>
<li id="c_h2"><span>来源：会泽县驻昆党工?nbsp; 点击次数?script type="text/javascript" src="/images/searchqjdwgkgovcnclickdefaultashxid14965.js"></script> 发布日期?013-08-30</span></li>
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<p style="margin: 0pt; line-height: 30pt; text-align: center; orphans: 0; widows: 0;"><span style="font-size: 22pt; color: #000000; font-family: '方正小标宋简?;">驻昆党工委、驻昆办事处首问首办责任?/span></p>
<p style="margin: 0pt; line-height: 30pt; text-align: justify; orphans: 0; widows: 0;"><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> </span><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> </span></p>
<p style="margin: 0pt; text-indent: 31.35pt; line-height: 30pt; text-align: justify; orphans: 0; widows: 0;"><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';">为了进一步促进驻昆党工委的行政效能建设，改进工作作风，提高工作效率，保证服务质量，确保群众满意，根据《会泽县首问首办首办责任制》和及相关法律、法规和规章的规定，结合驻昆办实际，制定本制度?/span></p>
<p style="margin: 0pt; line-height: 30pt; text-align: justify; orphans: 0; widows: 0;"><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> </span><span style="font-size: 16pt; color: #000000; font-family: '黑体';">第一</span><span style="font-size: 16pt; color: #000000; font-family: '黑体';">?/span><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> 首问首办责任制是指服务（管理）对象来电、来信或者来人咨询、办理业务，首问首办责任人应当按照职责和程序，认真登记、解答、及时办理或引导、帮助联系相关单位、给予答复解释的制度?/span></p>
<p style="margin: 0pt; text-indent: 32pt; line-height: 30pt; text-align: justify; orphans: 0; widows: 0;"><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';">本制度所称首问首办责任人，是指驻昆办接待服务 （管理）对象咨询、反映问题、投诉或举报、办事的第一位工作人员?/span></p>
<p style="margin: 0pt; line-height: 30pt; text-align: justify; orphans: 0; widows: 0;"><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> </span><span style="font-size: 16pt; color: #000000; font-family: '黑体';">第二?/span><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> 首问首办责任人要热情接待来办事的人员，负有为其服务的责任，必须做到使用文明、规范的用语；耐心听讲，认真受理，服务周到?/span></p>
<p style="margin: 0pt; line-height: 30pt; text-align: justify; orphans: 0; widows: 0;"><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> </span><span style="font-size: 16pt; color: #000000; font-family: '黑体';">第三?/span><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> 属于首问首办责任人职责范围的事项，要按有关规定及时接洽，能马上办理的即予办理，不能马上办理的，应耐心说明情况；不属于首问首办责任人职责范围的事项，首问首办责任人要负责向对方明确地告知有关承办人?/span></p>
<p style="margin: 0pt; line-height: 30pt; text-align: justify; orphans: 0; widows: 0;"><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> </span><span style="font-size: 16pt; color: #000000; font-family: '黑体';">第四?/span><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> 属于业务不明确或首问首办责任人不清楚承办部门的事项，首问首办责任人要及时党工委领导联系，帮助落实有关承办部门。对群众提出的问题或要求，无论是否是自己职责（权）范围的事，都有责任和义务给群众以一个满意的答复?/span></p>
<p style="margin: 0pt; line-height: 30pt; text-align: justify; orphans: 0; widows: 0;"><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> </span><span style="font-size: 16pt; color: #000000; font-family: '黑体';">第五?/span><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> 办理事项若不属于党工委职能范围的，首问首办责任人要耐心给予解释?/span></p>
<p style="margin: 0pt; line-height: 30pt; text-align: justify; orphans: 0; widows: 0;"><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> </span><span style="font-size: 16pt; color: #000000; font-family: '黑体';">第六?/span><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> 有关人员来电话反映情况或举报的，接听电话的工作人员为首问首办责任人，首问首办责任人应将来电内容、来电人姓名、联系电话等登记在册，转有关部门办理。来电话咨询的，接电话的工作人员为首问首办责任人，属于本人业务范围的，应认真负责地回答；属于其他部门业务范围的，应将有关的电话号码告知来电人。工作人员接答电话都应热情礼貌，并尽可能地回答问题?/span></p>
<p style="margin: 0pt; line-height: 30pt; text-align: justify; orphans: 0; widows: 0;"><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> </span><span style="font-size: 16pt; color: #000000; font-family: '黑体';">第七?/span><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> 对首问首办责任人的处理：</span></p>
<p style="margin: 0pt; line-height: 30pt; text-align: justify; orphans: 0; widows: 0;"><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> 1、责任人没有做到首问首办责任要求尚未造成不良后果的，予以谈话告诫?/span></p>
<p style="margin: 0pt; line-height: 30pt; text-align: justify; orphans: 0; widows: 0;"><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> 2、责任人接待推诿或刁难群众产生不良后果的，一经查实，给予批评教育，情节严重、影响恶劣的，给予当年考核不称职或直至纪律处分?/span></p>
<p style="margin: 0pt; line-height: 30pt; text-align: justify; orphans: 0; widows: 0;"><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> </span><span style="font-size: 16pt; color: #000000; font-family: '黑体';">第八?/span><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> 对首问首办责任人的处理依据：</span></p>
<p style="margin: 0pt; line-height: 30pt; text-align: justify; orphans: 0; widows: 0;"><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> 1、对</span><span style="font-size: 16pt; color: #000000; font-family: 'times new roman';">“</span><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';">责任要求</span><span style="font-size: 16pt; color: #000000; font-family: 'times new roman';">”</span><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';">的执行情况及其产生的效果?/span></p>
<p style="margin: 0pt; line-height: 30pt;"><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> 2、群众的投诉信函（举报电话）、意见箱等?/span></p>
<p style="margin: 0pt; line-height: 30pt;"><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> </span><span style="font-size: 16pt; color: #000000; font-family: '黑体';">第九?/span><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> 本制度由驻昆办负责解释?/span></p>
<p style="margin: 0pt; line-height: 30pt;"><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> </span><span style="font-size: 16pt; color: #000000; font-family: '黑体';">第十?/span><span style="font-size: 16pt; color: #000000; font-family: '仿宋_gb2312';"> 本制度自发文之日起施行?/span></p>
<p style="margin: 0pt; text-align: justify; orphans: 0; widows: 0;"><span style="font-size: 10.5pt; font-family: 'times new roman';"> </span></p>
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