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line-height: 30pt; margin: 0cm 0cm 0pt; mso-line-height-rule: exactly;" align="center"><span style="font-family: 方正小标宋简? font-size: 22pt;" lang="en-us">2015</span><span style="font-family: 方正小标宋简? font-size: 22pt;">年开展重点信访工作落实情?/span></p> <p class="msonormal" style="text-align: center; line-height: 30pt; margin: 0cm 0cm 0pt; mso-line-height-rule: exactly;" align="center"><span style="font-family: 方正小标宋简? font-size: 22pt;">总结</span></p> <p class="msonormal" style="text-align: center; margin: 0cm 0cm 0pt;" align="center"><span style="font-family: 仿宋_gb2312; font-size: 16pt;" lang="en-us"><span style="font-family: times new roman;"> </span></span></p> <p class="msonormal" style="text-indent: 32pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.0;"><span style="font-family: 仿宋_gb2312; font-size: 16pt;"><span style="font-family: times new roman;">为认真贯彻落实《民政部办公厅关于开展重点信访工作落实情况专项督查的通知》要求，进一步推?span lang="en-us">2016</span>年信访工作制度改革的深入实施，加强信访工作管理，全面推动民政信访规范化、制度化、信息化、法制化建设工作，根据曲?/span></span><span style="font-family: 宋体; font-size: 16pt; mso-ascii-font-family: 仿宋_gb2312; mso-hansi-font-family: 'times new roman';">?/span><span style="font-family: 仿宋_gb2312; font-size: 16pt;" lang="en-us"><span style="font-family: times new roman;">2016</span></span><span style="font-family: 宋体; font-size: 16pt; mso-ascii-font-family: 仿宋_gb2312; mso-hansi-font-family: 'times new roman';">?/span><span style="font-family: times new roman;"><span style="font-family: 仿宋_gb2312; font-size: 16pt;" lang="en-us">24</span><span style="font-family: 仿宋_gb2312; font-size: 16pt;">号文件要求，我局?span lang="en-us">2015</span>年开展信访工作情况认真进行了自检自查。现将工作开展情况总结如下?/span></span></p> <p class="msonormal" style="text-indent: 40pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.5;"><span style="font-family: 方正黑体_gbk; font-size: 16pt; mso-hansi-font-family: 黑体;">一、加强领导，建立机构</span></p> <p class="msonormal" style="text-indent: 42pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.5;"><span style="font-family: 仿宋_gb2312; letter-spacing: 0.4pt; font-size: 16pt;"><span style="font-family: times new roman;">为使信访工作做到有人抓、有人管，成立局长任组长、书记、副书记、纪委书记、副局长任副组长，机关业务科室主要负责人为成员的信访工作领导小组，领导小组下设办公室在信访室，指定专人负责信访接待工作，同时具体负责自检自查工作的整体推进和业务指导工作，为接待服务来访群众提供了组织保障?/span></span></p> <p class="msonormal" style="text-indent: 42pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.5;"><span style="font-family: 方正黑体_gbk; letter-spacing: 0.4pt; font-size: 16pt; mso-hansi-font-family: 黑体;">二、工作开展情?/span></p> <p class="msonormal" style="text-indent: 40pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.5;"><span style="font-family: 仿宋_gb2312; font-size: 16pt; mso-hansi-font-family: 黑体;"><span style="font-family: times new roman;">会泽县民政局领导高度重视信访工作规范化管理，严格通过法定途径分类处理信访诉求，坚持按照信访事项受理，严格按程序办理，积极引导来访人员依法走访，认真落实重信重访办理工作?/span></span></p> <p class="msonormal" style="text-align: left; line-height: 28pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.0; mso-line-height-rule: exactly;" align="left"><span style="font-family: times new roman;"><span style="font-family: 楷体_gb2312; font-size: 16pt; mso-hansi-font-family: 黑体;">（一）严格执行制度落实?/span><span style="font-family: 仿宋_gb2312; font-size: 16pt;">一是认真贯彻落实党的十八大，十八届五中全会精神，深入推进信访工作制度改革，认真落实省市民政部门部署的主要工作任务，强化信访工作规范化管理机制，不断完善常态化的信访工作机制。加强民政信访事项化解和工作推进落实力度，依法维护好群众的合法权益，努力提升民政信访工作法治化水平。二是全面执行《云南省民政厅关于印发通过法定途径分类处理信访投诉请求实施办法的通知》（云民办?span lang="en-us">2015</span>?span lang="en-us">95</span>号）、《云南省民政厅印发关于进一步规范信访事项受理办理程序引导来访人依法逐级走访的实施细则的通知》（云民?span lang="en-us">2014</span>?span lang="en-us">13</span>号）、《民政部关于进一步加强重信重访办理工作的意见》（民发?span lang="en-us">2014</span>?span lang="en-us">13</span>号）和《云南省民政厅关于印发信访系统信息录?/span><span style="font-size: 16pt; mso-ascii-font-family: 仿宋_gb2312; mso-fareast-font-family: 仿宋_gb2312;" lang="en-us">“</span><span style="font-family: 仿宋_gb2312; font-size: 16pt;">百日会战</span><span style="font-size: 16pt; mso-ascii-font-family: 仿宋_gb2312; mso-fareast-font-family: 仿宋_gb2312;" lang="en-us">”</span><span style="font-family: 仿宋_gb2312; font-size: 16pt;">活动实施方案的通知》（云民办?span lang="en-us">2015</span>?span lang="en-us">94</span>号）等四个文件及相关配套政策?/span></span></p> <p class="msonormal" style="text-indent: 32pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.0;"><span style="font-family: times new roman;"><span style="font-family: 楷体_gb2312; font-size: 16pt; mso-hansi-font-family: calibri;">（二）认真受理办理信访事项?/span><span style="font-family: 仿宋_gb2312; font-size: 16pt; mso-hansi-font-family: 宋体; mso-bidi-font-family: 宋体;" lang="en-us">2015</span><span style="font-family: 仿宋_gb2312; font-size: 16pt; mso-hansi-font-family: 宋体; mso-bidi-font-family: 宋体;">年，我局共收到上级部门交办的重信重访和重点信访案?span lang="en-us">17</span>件。其中，涉军群体<span lang="en-us">8</span>件，城乡</span><span style="font-family: 仿宋_gb2312; font-size: 16pt; mso-hansi-font-family: calibri;">低保问题<span lang="en-us">8</span>件，婚姻关系问题<span lang="en-us">1</span>件。在这些信访事项的办理过程中，我局严格按照法定程序进行分类规范受理办理，按规定时限出具书面告知答复意见，做到了文书内容和格式规范，答复政策依据充分、实体化解到位。同时，信访事项按照《云南省民政厅关于印发信访系统信息录?/span></span><span style="font-family: 'calibri','sans-serif'; font-size: 16pt; mso-ascii-font-family: 仿宋_gb2312; mso-fareast-font-family: 仿宋_gb2312;" lang="en-us">“</span><span style="font-family: 仿宋_gb2312; font-size: 16pt; mso-hansi-font-family: calibri;"><span style="font-family: times new roman;">百日会战</span></span><span style="font-family: 'calibri','sans-serif'; font-size: 16pt; mso-ascii-font-family: 仿宋_gb2312; mso-fareast-font-family: 仿宋_gb2312;" lang="en-us">”</span><span style="font-family: 仿宋_gb2312; font-size: 16pt; mso-hansi-font-family: calibri;"><span style="font-family: times new roman;">活动实施方案的通知》（云民办?span lang="en-us">2015</span>?span lang="en-us">94</span>号）要求，于<span lang="en-us">2016</span>?span lang="en-us">1</span>?span lang="en-us">31</span>日前已全部按程序完整录入信息系统，实现了网上流转办理?/span></span></p> <p class="msonormal" style="text-indent: 32pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.0;"><span style="font-family: times new roman;"><span style="font-family: 楷体_gb2312; font-size: 16pt; mso-hansi-font-family: calibri;">（三）加强信访业务培训?/span><span style="font-family: 仿宋_gb2312; font-size: 16pt; mso-hansi-font-family: calibri;">按照《云南省民政厅关于印发信访系统信息录?/span></span><span style="font-family: 'calibri','sans-serif'; font-size: 16pt; mso-ascii-font-family: 仿宋_gb2312; mso-fareast-font-family: 仿宋_gb2312;" lang="en-us">“</span><span style="font-family: 仿宋_gb2312; font-size: 16pt; mso-hansi-font-family: calibri;"><span style="font-family: times new roman;">百日会战</span></span><span style="font-family: 'calibri','sans-serif'; font-size: 16pt; mso-ascii-font-family: 仿宋_gb2312; mso-fareast-font-family: 仿宋_gb2312;" lang="en-us">”</span><span style="font-family: times new roman;"><span style="font-family: 仿宋_gb2312; font-size: 16pt; mso-hansi-font-family: calibri;">活动实施方案的通知》（云民办?span lang="en-us">2015</span>?span lang="en-us">94</span>号）要求，我局积极落实信访信息录入工作人员培训，选派了多名责任心强、政治觉务高、业务基础深厚、熟悉法规政策的信访工作人员参加了县级部门组织的信访信息系统使用培训，为确保信访工作人员全面熟练运用信访信息平台奠定了坚实基础，不断提高了办理群众信访事项的能力，进一步规范了信访工作流程?/span></span></p> <p class="msonormal" style="text-indent: 40pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.5;"><span style="font-family: 方正黑体_gbk; font-size: 16pt; mso-hansi-font-family: 黑体;">三?/span><span style="font-family: 方正黑体_gbk; font-size: 16pt; mso-hansi-font-family: 宋体; mso-bidi-font-family: 宋体;">工作中的做法和经?/span></p> <p class="msonormal" style="text-indent: 32pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.0;"><span style="font-family: times new roman;"><span style="font-family: 楷体_gb2312; font-size: 16pt; mso-hansi-font-family: calibri;">（一）搞好宣传教育工作，增强群众法律意识是信访工作的前提?/span><span style="font-family: 仿宋_gb2312; font-size: 16pt;">一是全方位多层次进行民政法律法规宣传教育，力争做到家喻户晓，增强广大群众的法律意识，让更多困难群众受到实惠。二是强化干部职工思想教育，增强提高依法服务的水平?/span></span></p> <p class="msonormal" style="line-height: 150%; text-indent: 31.5pt; margin: 0cm 0cm 0pt;"><span style="line-height: 150%; font-family: 方正楷体简? font-size: 16pt; mso-hansi-font-family: calibri;">（二?/span><span style="line-height: 150%; font-family: 方正楷体简? color: black; font-size: 16pt; mso-hansi-font-family: 楷体; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt;">领导重视，落实责任是做好信访工作的关键?/span><span style="font-family: times new roman;"><span style="line-height: 150%; font-family: 仿宋_gb2312; color: black; font-size: 16pt; mso-hansi-font-family: 楷体; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt;">局领导高度重视群众来信来访工作，把信访接待作为维护社会稳定的一件大事来抓，实行主要领导负总责，分管领导实行一岗双责，科室领导负全责的信访工作制度，并明确了责任人的职责，形成了主要领导亲自抓，分管领导具体抓，具体科室全面抓?/span><span style="line-height: 150%; font-family: 仿宋_gb2312; color: black; font-size: 16pt; mso-hansi-font-family: 宋体; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt;">职能部门各司其职，各尽其责，搞好相互协调与配合，主动沟通情况信息，齐抓共管，形成合力，共同做好矛盾纠纷化解工作?/span></span></p> <p class="msonormal" style="text-indent: 32pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.0;"><span style="font-family: times new roman;"><span style="font-family: 楷体_gb2312; font-size: 16pt; mso-hansi-font-family: calibri;">（二?/span><span style="font-family: 楷体_gb2312; color: black; font-size: 16pt; mso-hansi-font-family: 宋体; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt;">落实信访目标责任，建立长效防控机制是做好信访工作的基础?/span><span style="font-family: 仿宋_gb2312; font-size: 16pt; mso-hansi-font-family: calibri;">一是加强低保工作规范化管理，进一步完善个人申请、村委会评议审查、乡审核、县级民政部门审批的运行机制及公示制度，确保公开透明?/span><span style="font-family: 仿宋_gb2312; font-size: 16pt; mso-hansi-font-family: 宋体; mso-bidi-font-family: 宋体;">二是将影响社会稳定的热点隐患问题逐一进行排查，认真化解，做好政策解释工作。三?/span><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt; mso-hansi-font-family: 宋体; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt;">切实为各类优抚对象落实政策，依法维权，解决合理诉求，及时化解不稳定因素。四?/span><span style="font-family: 仿宋_gb2312; font-size: 16pt; mso-hansi-font-family: 宋体; mso-bidi-font-family: 宋体;">重大节日期间，实行信访工作零报告制度?/span></span></p> <p class="msonormal" style="text-indent: 40pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.5;"><span style="font-family: 方正楷体_gbk; font-size: 16pt; mso-hansi-font-family: 黑体;">（四）抓防范，重落实是做好信息工作的最终目的?/span><span style="font-family: 仿宋_gb2312; font-size: 16pt; mso-hansi-font-family: 黑体;"><span style="font-family: times new roman;">我局高度重视信访源头的预防，从根本上减少信访问题的发生，主要严格把好三关口。一是把好初信初访关。热情接待每一起群众来访，认真阅读每一件群众来信，详细调查每一项群众诉求，做到事情不查清楚不放过、问题不解决不放过、群众不满意不放过。二是把好矛盾排查关。发现问题及时排查，并找准问题的原因，排查问题情况明朗后，相应作出处理；三是把好办理关。对待来访人员耐心听取意见，认真解释，帮助解决急难型问题。对待来信，认真阅读，根据诉求，安排职能科室和专人及时答复，并加以解决实际问题?/span></span></p> <p class="msonormal" style="text-indent: 40pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.5;"><span style="font-family: 方正黑体_gbk; font-size: 16pt; mso-hansi-font-family: 黑体;">四、存在问?/span></p> <p class="msonormal" style="text-indent: 32pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.0;"><span style="font-family: 仿宋_gb2312; font-size: 16pt; mso-hansi-font-family: 宋体; mso-bidi-font-family: 宋体;"><span style="font-family: times new roman;">（一）涉军群体面广量大。优抚对象提高标准类别待遇不统一?优抚对象之间存在攀比，导致上访情况发生?/span></span></p> <p class="msonormal" style="margin: 0cm 0cm 0pt;"><span style="font-family: times new roman;"><span style="font-family: 仿宋_gb2312; font-size: 16pt; mso-hansi-font-family: calibri;" lang="en-us"><span style="mso-tab-count: 1;">     </span><span style="mso-spacerun: yes;"> </span></span><span style="font-family: 仿宋_gb2312; font-size: 16pt; mso-hansi-font-family: calibri;">（二?/span><span style="font-family: 仿宋_gb2312; font-size: 16pt; mso-hansi-font-family: 宋体; mso-bidi-font-family: 宋体;">参战退役人员身份认定工作难度大，恳请上级民政部门出台相关硬性规定条件?/span></span></p> <p class="msonormal" style="text-indent: 40pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.5;"><span style="font-family: 仿宋_gb2312; font-size: 16pt; mso-hansi-font-family: 黑体;"><span style="font-family: times new roman;">（三）要求解决农村低保的人员多。由于我县贫困面大，贫困程度深，贫困人口多，要求解决农村低保问题的来访人员多?/span></span></p> <p class="msonormal" style="text-indent: 40pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.5;"><span style="font-family: 方正黑体_gbk; font-size: 16pt; mso-hansi-font-family: 黑体;">五、下步工?/span><span style="font-family: 方正黑体_gbk; font-size: 16pt; mso-hansi-font-family: 宋体; mso-bidi-font-family: 宋体;">措施及打?/span></p> <p class="msonormal" style="text-indent: 40pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.5;"><span style="font-family: times new roman;"><span style="font-family: 楷体_gb2312; color: black; font-size: 16pt; mso-hansi-font-family: 宋体; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-bidi-font-weight: bold;">（一）打牢推进落实信访工作基础?/span><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt; mso-hansi-font-family: 宋体; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-bidi-font-weight: bold;">强化组织领导，进一?/span><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt; mso-hansi-font-family: 宋体; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt;">落实好主要领导负总责，一级抓一级、层层抓落实的信访工作责任制，形成齐抓共管的合力?/span></span></p> <p class="msonormal" style="text-indent: 40pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.5;"><span style="font-family: times new roman;"><span style="font-family: 楷体_gb2312; color: black; font-size: 16pt; mso-hansi-font-family: 宋体; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-bidi-font-weight: bold;">（二）扎实做好初信初访办理工作?/span><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt; mso-hansi-font-family: 宋体; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt;">高度重视初信初访办理工作，严格执行首接首办责任制，严格信访诉求甄别环节，防止将一些涉法涉诉问题导入信访渠道。提高初信初访一次性办结率，防?ldquo;初转?rdquo;?ldquo;信转?rdquo;，最大限度地减少问题积累、矛盾上行?</span></span><span style="font-family: 黑体; font-size: 16pt;" lang="en-us"><span style="mso-spacerun: yes;"> </span></span></p> <p class="msonormal" style="text-indent: 32pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.0;"><span style="font-family: times new roman;"><span style="font-family: 楷体_gb2312; color: black; font-size: 16pt; mso-hansi-font-family: 宋体; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-bidi-font-weight: bold;">（三）扎实推进网上信访工作?/span><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt; mso-hansi-font-family: 宋体; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt;">充分运用和发挥信访信息平台的优势，规范信访工作业务流程，强化网上信访办理工作，不断提高办理质量和效率，确保数据交换及时、顺畅、稳定，事项系统数据全面、准确、客观，努力实现群众网上信访活动“可查询、可跟踪、可督办、可评价”的工作目标，不断提升新时期信访工作信息化、规范化和法治化水平，使之成为群众反映诉求的主渠道，政府了解民情的新窗口?/span></span></p> <p class="msonormal" style="text-indent: 40pt; margin: 0cm 0cm 0pt; mso-char-indent-count: 2.5;"><span style="font-family: 黑体; font-size: 16pt;" lang="en-us"> </span></p> <p class="msonormal" style="line-height: 28pt; margin: 0cm 0cm 0pt; layout-grid-mode: char; mso-line-height-rule: exactly; mso-hyphenate: none; mso-layout-grid-align: none;"><span style="font-family: 仿宋_gb2312; letter-spacing: 0.4pt; 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