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                <div><p style="margin:0pt; orphans:0; text-align:center; widows:0"><span style="font-family:'宋体'; font-size:22pt; font-weight:bold">会泽县烟�专�局党委</span><span style="font-family:'宋体'; font-size:22pt; font-weight:bold">�/span><span style="font-family:'宋体'; font-size:22pt; font-weight:bold">示承</span><span style="font-family:'宋体'; font-size:22pt; font-weight:bold">�/span><span style="font-family:'宋体'; font-size:22pt; font-weight:bold">制度</span></p><p style="margin:0pt; orphans:0; text-align:justify; widows:0"><span style="color:#000000; font-family:'宋体'; font-size:10pt">&#xa0;</span></p><p style="margin:0pt; orphans:0; text-align:justify; widows:0"><span style="color:#000000; font-family:'宋体'; font-size:10pt">&#xa0;</span></p><p style="margin:0pt; orphans:0; text-indent:40pt; widows:0"><span style="color:#000000; font-family:'宋体'; font-size:16pt">第一�/span><span style="color:#000000; font-family:'宋体'; font-size:16pt">&#xa0;</span><span style="color:#000000; font-family:'宋体'; font-size:16pt"> 为改善烟�专�局（分公�）�务�度，�高工作效能，增强烟�部门执行力和公信力，构建满�消费�和�消费的“两烟�市场环境，切实维护烟农�消费者��烟零售客户利益，根�有关法律�法规的规定，制定本制度�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">     </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">第二�/span><span style="color:#000000; font-family:'宋体'; font-size:16pt">&#xa0;</span><span style="color:#000000; font-family:'宋体'; font-size:16pt"> 全县烟�部门根�工作�能�求，对烟��务的内容�办事程��办�时�等相关具体事项，通过媒体或者市烟�专�局门户网站�社会和公众�出公开承诺，接�社会监�，承担�诺责任�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">    </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">第三�/span><span style="color:#000000; font-family:'宋体'; font-size:16pt">&#xa0;</span><span style="color:#000000; font-family:'宋体'; font-size:16pt"> 本�务承诺制�循公开�公平�公正�便民的原则，以�高公共�务水平�效率和公众满�程度为目标，把�项行政管�和�务工作置于社会和公众的监�之下�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">    </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">第四�/span><span style="color:#000000; font-family:'宋体'; font-size:16pt">&#xa0;</span><span style="color:#000000; font-family:'宋体'; font-size:16pt"> 凡实施行政审批以��社会�供�务项目的烟�管�部门，��社会和公众公示具体�能和�务项目，让公众了解本部门的�能状况�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">    </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">第五�/span><span style="color:#000000; font-family:'宋体'; font-size:16pt">&#xa0;</span><span style="color:#000000; font-family:'宋体'; font-size:16pt"> </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">所属�</span><span style="color:#000000; font-family:'宋体'; font-size:16pt">科室�站�所</span><span style="color:#000000; font-family:'宋体'; font-size:16pt">�树立�法诚信��的�识，严格执行烟�专�法律法规，严格自律，�法��，�法�展，诚信��，诚信�务�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">    </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">第六�/span><span style="color:#000000; font-family:'宋体'; font-size:16pt">&#xa0;</span><span style="color:#000000; font-family:'宋体'; font-size:16pt"> 烟�专�行政执法�务承诺</span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">1�认真贯彻执行《烟�专�法》�《实施�例》�有关法律法规规定，�法行政，�到程��法�公开�公平�规范，努力�高执法水平和能力，深入开展打击摆�走�烟��冒烟�无防伪标志�烟的�法行为，深入开展打击无�批��无��输�无����法�烟行为和制售�冒�烟的�点，将�烟制售�活动控制在最低程度�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">2�按照《中�人民共和国烟�专�法》��/span><span style="color:#000000; font-family:'宋体'; font-size:16pt">会泽�/span><span style="color:#000000; font-family:'宋体'; font-size:16pt">烟�专�局烟�制�零售点��布局规划实施方案》的�求，在��市场覆盖�和方便消费者购买的��下，实现对零售商户的��布局，优化网络建设，全方�开展优质�务，最大�度地�高零售商户和消费者满�度�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">3�办�烟�专�零售许���收�任何费用。符�办��件的�在20个工作日内完�办�手续。对�符�办��件的，�到�度和蔼，�心解释�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">4�严格办案程�，严肃办案纪律，对查没的�法�烟按规定进行焚烧或处��/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">5�文明执法�规范办案，对市场进行日常检查�到先亮��检查，��与零售客户�生冲��/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">    </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">第七��烟客户�务承诺</span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">1�开�/span><span style="color:#000000; font-family:'宋体'; font-size:16pt">�/span><span style="font-family:'宋体'; font-size:16pt">七彩�务</span><span style="font-family:'宋体'; font-size:16pt">�/span><span style="color:#000000; font-family:'宋体'; font-size:16pt">诚信管�，树立“客户利益无�事�观念，�方百计�护零售客户和消费者的利益�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">2�客户��认真解答零售客户咨询，�时�准确记录客户信�，客户��按照客户等级管�办法定期拜访商户�了解市场情况，�货员按约定时间根�订货情况�货上门�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">3�正确使用规范�务用语，�心�细致为零售客户�务�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">4�客户至上，优质�务，诚信��。货�供应本�公平�公开�公正的原则，�厚此薄彼，�优亲待��/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">5��心倾�客户��，认真解答消费者和零售商户�访或�电咨询，�到�度诚�，�推诿扯皮，��塞应付。使零售商户和消费者带�疑问而�，心怀满�而归�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">6�客户和消费者投诉��00％��，100％�馈。对投诉人员热情接待，对投诉内容严格�密，对投诉问题认真处�，对一般投诉�时解决答�，对�点投诉按程�在规定工作日内有诉必答�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">7�对残疾�孤寡�特困等客户群体进行人性化关爱，在货��务�办��务等方�进行支��/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">     </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">第八�烤烟生产收购�务承诺</span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">1�充分�挥qtp管�的应有作用，�高烤烟生产水平</span><span style="color:#000000; font-family:'宋体'; font-size:16pt">�/span><span style="color:#000000; font-family:'宋体'; font-size:16pt">一是全�推行qtp管�模�。加强对烤烟技术�务体系建设，</span><span style="color:#000000; font-family:'宋体'; font-size:16pt">�供烤烟生产技术标准��务标准�验收标准。制定烤烟生产�环节培训方案，对技术�务员的�务质�进行监��检查和验收，对�务过程中存在问题监�整改�/span><span style="color:#000000; font-family:'宋体'; font-size:16pt">加强对烤烟生�/span><span style="color:#000000; font-family:'宋体'; font-size:16pt">�生产环节的</span><span style="color:#000000; font-family:'宋体'; font-size:16pt">技�/span><span style="color:#000000; font-family:'宋体'; font-size:16pt">�务</span><span style="color:#000000; font-family:'宋体'; font-size:16pt">指导，按照“技术�务到田�烘烤指导到炉�预检把关到包�信誉评价到户�质�跟踪到组�的总体�求，全����务水平，�高烤烟生水平�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">二是以推进现代烟�农业建设为契机，加大烟�生产基础设施建设，全����务和管�水平�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">2�烟�收购��/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">一是��专�，��“�控�，严格按��收购，100%完�收购计划�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">二是实行“�约�烟�收购模��，按照�约�收购的�求和程�加强对烟农的�务，�轻烟农交烟负担�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">二是��国标，以�高烟�收购等级�格率为目标，以主攻纯度为核心，平稳收购�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">三是严肃收购纪律，严格执行市公�关于烟�收购的“��纪律，���求��/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">    </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">第��/span><span style="color:#000000; font-family:'宋体'; font-size:16pt">&#xa0;</span><span style="color:#000000; font-family:'宋体'; font-size:16pt"> �项烟�专�行政审批项目(包括行政许�项目和�行政许�审批项目)，按照行政审批事项的有关规定公开资格�求�必备手续�办�程��办��程�办�时�和�务标准。其他有�务项目的部（室）也�根�内容�办事程�和办事时�，�出�务程�和时�承诺�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">    </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">第��/span><span style="color:#000000; font-family:'宋体'; font-size:16pt">&#xa0;</span><span style="color:#000000; font-family:'宋体'; font-size:16pt"> 全县烟�部门�精简办事手续，�少办事环节，规范工作�程，尽�缩短办�时间。法律�法规和政策有明确办�时间规定的，承诺办��得超过规定的时�。法律�法规和政策有明确办�时间规定的，承诺办�时�为�级人民政府和�部门分类确定的办�时��/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">    </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">第�一�/span><span style="color:#000000; font-family:'宋体'; font-size:16pt">&#xa0;</span><span style="color:#000000; font-family:'宋体'; font-size:16pt"> 烟�专�管�部门�在制定明确的�务标准的基础上，将�类行政审�包括行政许�项目和�行政许�项目)�备案事项，采��开��会��布公告�互�网上公布���办事指�等多�形�，公开政策规定�办事���办事�件�办事程��办�结果，�高工作的�明度�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">    </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">第�二�</span><span style="color:#000000; font-family:'宋体'; font-size:16pt">&#xa0;</span><span style="color:#000000; font-family:'宋体'; font-size:16pt"> 全县烟�部门的工作人员�规范�务行为，接待办事和�访，�热情对待，积�主动�供规范有�的�务，�到举止文明��务到��/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">    </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">第�三�</span><span style="color:#000000; font-family:'宋体'; font-size:16pt">&#xa0;</span><span style="color:#000000; font-family:'宋体'; font-size:16pt"> 全县烟�部门应该履行8项工作承诺：</span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">     </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">（一）�让�办事的人员在我这里�冷��/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">     </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">（二）�让工作的事项在我这里积压延误�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">     </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">（三）�让工作的差错在我这里�生�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">     </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">（四）�让工作的机密在我这里泄露�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">     </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">（五）�让影�团结的言行在我身上出现；</span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">     </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">（六）�让�纪�法的行为在我身上�生�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">     </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">（七）�让机关的形象因我�到影��/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">     </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">（八）�让群众的利益因我�到侵害�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">     </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">第�四�</span><span style="color:#000000; font-family:'宋体'; font-size:16pt">&#xa0;</span><span style="color:#000000; font-family:'宋体'; font-size:16pt"> �务对象认为烟��部门�其工作人员��本制度规定的，有��上级烟�部门投诉，或��级行政监察机关效能投诉中心投诉�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">     </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">第�五�</span><span style="color:#000000; font-family:'宋体'; font-size:16pt">&#xa0;</span><span style="color:#000000; font-family:'宋体'; font-size:16pt"> 本制度列入年度工作考核。对执行�力�甚至��本制度的，给予通报批评，�期改正。对��本制度造��良影�的，��有关法律�法规�相关规定进行处��/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">    </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">第�六�</span><span style="color:#000000; font-family:'宋体'; font-size:16pt">&#xa0;</span><span style="color:#000000; font-family:'宋体'; font-size:16pt"> 本制度由</span><span style="color:#000000; font-family:'宋体'; font-size:16pt">会泽</span><span style="color:#000000; font-family:'宋体'; font-size:16pt">县烟�专�局（分公�）负责解释�/span><br/><span style="color:#000000; font-family:'宋体'; font-size:16pt">    </span><span style="color:#000000; font-family:'宋体'; font-size:16pt">第�七�</span><span style="color:#000000; font-family:'宋体'; font-size:16pt">&#xa0;</span><span style="color:#000000; font-family:'宋体'; font-size:16pt"> 本制度自</span><span style="color:#000000; 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