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line-height: 30pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;" align="center"><span style="font-family: 方正小标宋_gbk; color: black; font-size: 22pt; mso-bidi-font-weight: bold;">会泽县扶贫办</span><span style="font-family: 方正小标宋_gbk; color: black; font-size: 22pt; mso-bidi-font-weight: bold;">行政人员规范化服务守?/span></p> <p style="text-align: center; line-height: 30pt; text-indent: 24pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;" align="center"><span style="color: black; font-size: 14pt;" lang="en-us"><span style="font-family: 宋体;"> </span></span></p> <p style="text-align: center; line-height: 30pt; text-indent: 24pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;" align="center"><span style="font-family: 方正黑体_gbk; color: black; font-size: 16pt;">?/span><span style="color: black; font-size: 16pt; mso-fareast-font-family: 方正黑体_gbk;" lang="en-us"><span style="font-family: 宋体;"> </span></span><span style="font-family: 方正黑体_gbk; color: black; font-size: 16pt;" lang="en-us"> 言</span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">为进一步将行政问责、服务承诺、首问责任和限时办结四项制度固化下来,形成长效机制,促进制度实施工作走向制度化、规范化、常态化,围绕行政人员提供公共服务的各个环节,将服务承诺、首问责任和限时办结进行了细化,形成本守则。守则由十方面的内容组成,分别是:服务仪容仪表规范、服务语言行为规范、服务导引标识规范、服务承诺事项规范、一次性告知规范、首问首办服务规范、服务事项办理规范?span lang="en-us">ab角服务规范、服务投诉办理规范和服务职业道德规范,并附常用文明用语和常见服务忌语两个示例,供本办人员实际工作中参考?/span></span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正黑体_gbk; color: black; font-size: 16pt;">一、服务仪容仪表规?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(一)服饰庄重,整齐大方。外穿衣物不宜过于暴露、单薄、透明和紧身,严禁混穿制式服装?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(二)仪容整洁,发型得体。男性不留长发、怪发、长胡须,女性不带夸张性首饰,不抹浓妆,不涂醒目的甲彩?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(三)仪态端庄,举止文明。不挽臂、不袖手、背手或将手插入衣袋内;走路步伐稳健,步履自然,不摇头晃脑、松肩塌腰;坐姿端正,不趴、坐桌子;站立时不斜靠座椅,不抖腿?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(四)态度和蔼,友好真挚。面带微笑,保持亲切、和蔼、真诚、积极的情绪状态,不流露厌烦、冷漠、蔑视和愤怒的表情?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正黑体_gbk; color: black; font-size: 16pt;">二、服务语言行为规范</span></p> <p style="line-height: 30pt; text-indent: 24pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;"><span style="font-family: 楷体_gb2312; color: black; font-size: 16pt;">(一)语言规范</span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">1.使用文明规范用语,禁用服务忌语,说话客气,表述清楚?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">2.使用普通话,不讲方言俚语?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="color: black; font-size: 16pt; mso-fareast-font-family: 方正仿宋_gbk; mso-ascii-font-family: 方正仿宋_gbk;" lang="en-us"><span style="font-family: 宋体;"> </span></span><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">3.电话铃响应及时拿起话筒并向对方打招呼?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">4.对服务对象做到:来有迎声、问有答声、走有送声?/span></p> <p style="line-height: 30pt; text-indent: 24pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;"><span style="font-family: 楷体_gb2312; color: black; font-size: 16pt;">(二)行为规?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">1.不擅自离岗、脱岗、无故串岗?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">2.因事离开工作岗位,以留言、启事等方式告知?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">3.严格守时,如遇紧急情况难以准时,应事先设法通知?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">4.到下班时间仍有群众来办事,视情况提供延时服务?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">5.不使用计算机等办公设备从事与工作无关的事情?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">6.出具的批文、单据等,应表述完整、字迹清楚、准确无误?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">7.服务对象提出意见、建议和批评,要认真记录,及时处理?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">8.出现误解,要做好宣传解释,不争吵,并及时向上级汇报?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">9.备齐有关法律、规章、政策资料,向群众宣传政策、解答疑问?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正黑体_gbk; color: black; font-size: 16pt;">三、服务导引标识规?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="color: black; font-size: 16pt; mso-fareast-font-family: 仿宋_gb2312;" lang="en-us"><span style="font-family: 宋体;"> </span></span><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">1.办公场所悬挂工作人员一览表,公布工作人员姓名、职务、服务项目和监督电话等?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">2.办公场所设置公告栏,以醒目方式提示业务知识、办理流程和注意事项等办事信息?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正黑体_gbk; color: black; font-size: 16pt;">四、服务承诺事项规?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(一)对行政服务的内容、办事程序、办事时限等相关具体事项作出公开承诺,接受社会监督,承担违诺责任?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(二)服务承诺的事项必须具备的要件包括:事项名称、政策规定、资格要求、必备手续、办理程序、办事流程、服务标准、收费标准、时限承诺、责任人、具体经办人和联系电话等?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(三)承诺的事项须经过同级法制部门的审查才能发布?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(四)服务承诺的事项必须充分运用广播、电视、报刊和网络等媒体,采取发布公告、互联网上公布、印发办事指南等多种形式,向社会及时公开、公告;</span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(五)应履行八项工作承诺?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正黑体_gbk; color: black; font-size: 16pt;">五、一次性告知规?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="color: black; font-size: 16pt; mso-fareast-font-family: 方正仿宋_gbk; mso-ascii-font-family: 方正仿宋_gbk;" lang="en-us"><span style="font-family: 宋体;"> </span></span><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(一)一次性告知是指经办部门或经办人受理职责范围内的业务事项时,应对来访办事、来电、来函、来信咨询者一次性说明需办事项各环节应知应做的事情?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(二)一次性告知的内容</span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">1.拟办理事项所依据的法律、法规及有关政策?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">2.拟办事项需提供相关的证明资料及填报要求?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">3.拟办事项必经审批环节的承办部门或责任人员;</span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">4.拟办事项办理的程序和时限;</span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">5.拟办事项补救的途径及方式?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(三)告知要?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">1.经办人应一次性告知受理事项的理由、需办的手续、资料或办理程序、受理时限等?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">2.受理事项需多个部门协办,或申请事由、必备证明材料需查证核实,或法律法规和政策规定不明确等特殊情况,经办人应及时与有关单位协调或向分管领导报告,尽快提出解决办法,并及时告知当事人?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">3.经办人员向来访人员一次性告知时,可采用口头告知形式,如当事人要求以书面形式告知的,经办人员应填写《一次性告知单》,对需告知的事项作详细说明。《一次性告知单》一式二份,一份交当事人,一份由经办单位存档备查?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(四)监督管?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">经办人在一次性告知中漏告、缺告、错告而需补、改材料的,一律由经办人负责落实,造成严重后果的应承担相应责任?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正黑体_gbk; color: black; font-size: 16pt;">六、首问首办服务规?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(一)凡是每一次接待或接听服务对象办理、问询业务事宜,反映问题、投诉举报的工作人员?ldquo;首问责任?rdquo;;第一位承接具体业务的工作人员?ldquo;首办责任?rdquo;?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(二)首问首办责任人应热情周到、及时高效地接待服务对象,承担解答、办理、转交或引导责任。凡属职责范围内的工作,工作人员一律不得以“不知?rdquo;?ldquo;不清?rdquo;等为由,敷衍问询推脱首问责任?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(三)首问首办责任人员职责:</span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">1.负责办理服务对象来本单位办理业务和投诉举报等事项;</span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">2.负责接听咨询、反映问题、投诉或举报等电话: </span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">3.负责对来查来访事项和电话投诉举报问题办理或转交后督办; </span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">4.负责解答来人(来电人)询问的有关问题?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(四)首问首办工作程序:</span><span style="color: black; font-size: 16pt; mso-fareast-font-family: 方正仿宋_gbk; mso-ascii-font-family: 方正仿宋_gbk;" lang="en-us"><span style="font-family: 宋体;"> </span></span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">1.接待来查来访人员,热情文明礼貌;一次性说清办理程序,一次性告知需要提供的相关材料,并告知自己的姓名、职责和联系电话?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">2.认真听取来人(来电人)的意见、要求或投诉举报反映的问题,做好登记和记录?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="color: black; font-size: 16pt; mso-fareast-font-family: 方正仿宋_gbk; mso-ascii-font-family: 方正仿宋_gbk;" lang="en-us"><span style="font-family: 宋体;"> </span></span><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">3.来人(来电人)咨询或办理事项属于责任人职责范围的,应现场办理;不能现场办理的,应说明情况和办理时限,开具收件回执,并在时限内办理?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">4.来人(来电人)咨询或办理事项不属于责任人本职工作范围,而属于本单位工作范围的事项,首问接待人应及时将来人引荐给相关人员,转为首办,或向来电人告知有关的电话;若经办人(业务受理人)不在,首问接待人应主动与其联系;若联系不上,首问接待人应先将服务对象的有关材料收下,做好记录,随后移交给经办人(业务受理人)?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">5.来人(来电人)咨询或办理事项不属于本单位工作范围的事项,首问接待人应向来人(来电人)说明情况,告知来人(来电人)应到哪个部门办理或向哪个部门反映或投诉,尽己所能给予指导和帮助。如确属本系统重大问题的,及时向领导汇报,由领导指定承办机构?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(五)首办责任人在受理申请事项时,要一次性告知申请人应提交的有关文件、材料以及所申办事项应依法遵循的有关程序,必要时向其提供有关资料、表格等,并在规定时限内完成首办事项交于后续办理人员?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正黑体_gbk; color: black; font-size: 16pt;">七、服务事项办理规?/span><span style="font-family: 黑体; color: black; font-size: 16pt;" lang="en-us"><span style="mso-spacerun: yes;">                  </span></span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(一)一般事项采取直接办理制,当场或当天办结。申报材料齐全的,即收即办,当场办结;申报材料不全的,一次性告知补办材料,补齐材料后当场或当天办结?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(二)办理内容复杂,需现场勘察,需制发专有标志或证照,或需?span lang="en-us">1?个主管部门审查核实的特殊事项,采取承诺办理制。申报材料齐全的,出具承诺通知书,明确承诺工作时限;申报材料不全的,出具补办件通知书,告之需补办之事项,工作时限从补齐材料之日起计算;主管部门在承诺时限内办结?/span></span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(三)大型项目、前置审批较复杂的项目和需?span lang="en-us">2个以上主管部门审批的重大事项,采取联合办理制。责任部门应及时联络和协调各有关部门进行联审?/span></span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(四)需报上级审批的事项采取负责办理制,接件人员受理申请,确认为上报事项后,出具承诺件通知书,明确该事项在本地区、本部门的办理时限;接件部门为责任单位,一包到底,在承诺时限内积极与上级部门联系办理,办理结果备案?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(五)来电、来访咨询的事项,内容明确,当即作答;内容不明确的,作出说明?span lang="en-us">3个工作日答复;不属于业务范围的,及时转办?/span></span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(六)不符合国家和本省有关政策与技术规范要求,不符合发展规划的控制事项采取明确答复制,材料审查后,能够当场或当天认定的,出具退回通知书;如项目内容较为复杂的,可采取承诺制办理,按期答复?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正黑体_gbk; color: black; font-size: 16pt;">八?span lang="en-us">ab角服务规?/span></span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(一)每个岗位设置两名工作人员,其中工作人员<span lang="en-us">a(即a角)为业务主办人员,为主要责任人,工作人员b(即b角)为协办人员,为备岗负责人?/span></span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(二?span lang="en-us">ab角在工作中互为补充,a角离岗前,要交代好工作,b角在其离岗期间代为行使岗位职责,ab角不得相互推诿工作,影响办事效率?/span></span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(三)当<span lang="en-us">a角责任人离开工作岗位一天以上,应主动通知b角接替,并当面交接工作,b角应熟悉a角工作内容,在a角离岗期间代为行使职责,待a角返岗后主动交接工作,交回印章、文件及有关材料?/span></span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(四)遇有急事或重要工作时?span lang="en-us">ab角协同处理?/span></span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(五)工作人员要加强学习,钻研业务,适应角色要求,切实提高自身综合业务能力?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(六?span lang="en-us">ab角设定后在一定范围内公示周知,主动接受群众监督,并加大宣传力度,提高知晓率?/span></span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正黑体_gbk; color: black; font-size: 16pt;">九、服务投诉办理规?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(一)投诉方式:现场投诉、电话投诉、网上投诉、信函投诉。内容包括:举报投诉人姓名(要求对姓名保密者除外)、地址、联系电话、举报投诉的时间、举报投诉的主要问题等?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(二)投诉受理规范:对投诉者的接待要礼貌、热情、诚恳,认真做好口头投诉的记录或书面投诉的收件登记,并认真分析投诉材料,区别不同情况进行直接处理,或向领导提出处理建议?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(三)投诉办理规范:坚持谁受理谁核实,谁办理谁反馈,谁转办谁跟踪的原则,做到件件有人办,件件有结果?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">1.自办调查。对事实清楚、情节简单,且属本部门管辖的投诉事项,由本部门负责做好调查,作出处理?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="color: black; font-size: 16pt; mso-fareast-font-family: 方正仿宋_gbk; mso-ascii-font-family: 方正仿宋_gbk;" lang="en-us"><span style="font-family: 宋体;"> </span></span><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">2.转办跟踪。对不属于针对窗口部门和窗口工作人员的投诉,须移交有关行政部门进一步调查、研究、处理的投诉事项,由本部门自受理之日?个工作日内提出拟办意见,经领导签发转有关部门办理,受理人跟踪转办结果?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">3.投诉信息反馈:受理人将办理结果或整改结果,及时电话或书面反馈给当事人?</span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">?span lang="en-us">1)当场答复。能当场答复的,尽量当场答复?/span></span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">?span lang="en-us">2)承诺答复。对较为复杂的自办投诉和全部转办投诉,在服务承诺时限内作出答复。在规定时限内不能处理完毕的,应向投诉人说明情况?/span></span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">4.投诉处理:被投诉的部门和工作人员,一经核查属实,责任部门和工作人员按相关规定处理;对部门和工作人员违纪违法的投诉,需整改的,书面通知部门和工作人员进行限期整改?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(四)投诉立卷归档。对投诉处理结果和收集的反馈意见,办理人如实填写《投诉来访登记表》,附上调查结果,签上姓名和时间,并统一立卷归档?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(五)明确投诉纪律。投诉受理人受理当事人对部门和工作人员违纪违法的投诉,必须严格遵守有关投诉纪律,做好保密工作,未经投诉人同意不得公开相关情况,切实维护当事人的合法权益?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正黑体_gbk; color: black; font-size: 16pt;">十、服务职业道德规?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(一)不使用不规范的服务语言和行为接待服务对象?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(二)不违反法规、政策、程序和标准办理行政审批等业务?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(三)不利用工作之便吃拿卡要报,不接受影响公正执行公务的宴请、娱乐活动和礼品、礼金、有价证券等?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(四)不在企业兼职,不以代办业务为条件收取好处费,不从事其他营利性的经商、中介服务活动?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(五)不向服务对象乱收费、乱罚款、乱摊派或要求服务对象参加不必要的培训、考核、评比和检查等活动?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(六)不利用婚丧嫁娶、生日、乔迁、晋升、岗位变动、子女升学等事宜,大操大办借机敛财?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(七)不在工作中弄虚作假、徇私舞弊,违规干预和插手工程招投标、物资采购、经营性土地使用权出让、房地产开发和经营等市场经济活动?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">(八)不对法定职责范围内的事务拒绝受理,或借故拖延、推诿、不按规定时限办理,或人为设置障碍,歧视、刁难服务对象,或对服务对象打击报复?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">附件?span lang="en-us">1.常用文明用语</span></span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us"><span style="mso-spacerun: yes;">      </span>2.常见服务忌语</span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">附件<span lang="en-us">1?/span></span></p> <p style="text-align: center; line-height: 30pt; text-indent: 40pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;" align="center"><span style="font-family: 方正小标宋_gbk; color: black; font-size: 20pt;">常用文明用语</span></p> <p style="text-align: center; line-height: 30pt; text-indent: 40pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;" align="center"><span style="font-family: 方正小标宋简? color: black; font-size: 20pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">1.您好!这里是会泽县扶贫办xx科(室),请讲!(电话)</span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">2.请问您贵姓。(电话?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">3.您别急,请慢慢说。(电话?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">4.对不起!有些问题没有听清楚,请您再说一遍!(电话)</span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">5.对不起,为了节约您的时间和方便他人打进电话,请您按照我们的提示回答问题,好吗?。(电话?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">6.您还有什么需要补充的吗?请讲。(电话?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">7.对不起,让您久等了。(电话?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">8.谢谢您的电话,再见!(电话?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">9.您好,我能帮您做什么吗?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">10.对不起,稍等一下,马上替您办?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">11.请放心!我们会尽快为您办理的?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">12.让我给您介绍一下有关规定内容好吗?</span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">13.同志,您的事不在我这儿办,您请?times;×部门办理?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">14.您的事请按××政策、规定办理?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">15.请您用钢笔或签字笔填写这些表格?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">16.您填写的表格不符合要求,应这样填写?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">17.对不起!您的材料不具备xx条件,请补齐后再来办理?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">18.很抱歉!您的手续和资料不?您还需增补xx手续及材料证明,请补齐后再来办理?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">19.您的申请我们已经受理,xx期限内给您答复?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">20.很抱歉!您的申请正在审批过程中,请耐心等候通知?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">21.您的有关xx事务已经办理完毕,多谢您的合作?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">22.请您在这里签名?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">23.如果您还不清楚,我很乐意继续为您详细解答?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">24.不用谢,这是我们应该做的?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">25.再见,请慢走?/span></p> <p style="line-height: 30pt; text-indent: 24pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;"><span style="font-family: 宋体;"><span style="color: black; font-size: 16pt; mso-fareast-font-family: 仿宋_gb2312;" lang="en-us"> </span></span></p> <p style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;">附件<span lang="en-us">2?/span></span></p> <p style="text-align: center; line-height: 30pt; text-indent: 44pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;" align="center"><span style="font-family: 方正小标宋_gbk; color: black; font-size: 22pt;">常见服务忌语</span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 仿宋_gb2312; color: black; font-size: 16pt;" lang="en-us"> </span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">1.没到上班时间,你等着吧?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">2.没见我正忙着吗,急什么?</span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">3.喊什么,等一会儿?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">4.烦死了?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">5.不知道?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">6.不是告诉你了吗?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">7.怎么还不明白?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">8.我就这样,你能怎么着?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">9.你管不着?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">10.不办?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">11.我就这态度,有意见,找领导去?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">12.急什么,没看见我正忙着吗?</span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">13.别催了,烦死了?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">14.着什么急,谁也没闲着?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">15.正忙呢,等着吧?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">16.真麻烦?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">17.快点,真罗嗦?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">18.你问我,我去问谁?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">19.怎么不提前准备好,早干什么的?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">20.下班不办了,谁叫你来这么迟!</span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us">21.马上下班了,你快一点儿?/span></p> <p style="line-height: 30pt; text-indent: 32pt; margin: 0cm 0cm 0pt; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="font-family: 方正仿宋_gbk; color: black; font-size: 16pt;" lang="en-us"> </span></p> </div> <div class="f_tb"> <div class="f_tb_hr"> </div> <div class="fl"> <span> 上一篇:<a href="/html/newsa201301079173714.html" title="中国残疾人联合会章程">中国残疾人联合会章程</a> </span> <span> 下一篇:<a href="/html/newsa201209042863136.html" title="会泽县总工会制度建?>会泽县总工会制度建?/a> </span> </div> </div> </div> </div> <div class="red_line w"></div> <div class="foot w"> 主办:中共会泽县委员?承办:会泽县党务公开领导小组办公?技术支持:曲靖市建功星有限责任公司<br /> 建议使用Internet Explorer 6.0或以?, 1024×768分辨率浏览本网站 </div> <script type="text/javascript" src="/tongji.js"></script></body> </html>