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<li id="c_h1">会泽县科学技术协会首问责任制?/li>
<li id="c_h2"><span>来源：县科协 点击次数?script type="text/javascript" src="http://search.qjdwgk.gov.cn/click/default.ashx?id=6136"></script> 发布日期?012-11-12</span></li>
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<p class="msonormal" style="text-align: center; line-height: 30pt; margin: 0cm 0cm 0pt; mso-line-height-rule: exactly;" align="center"><strong style="mso-bidi-font-weight: normal;"><span style="font-family: 宋体; font-size: 22pt;">会泽县科学技术协会首问责任制?/span></strong></p>
<p class="msonormal" style="text-align: center; line-height: 30pt; margin: 0cm 0cm 0pt; mso-line-height-rule: exactly;" align="center"><strong style="mso-bidi-font-weight: normal;"><span style="font-family: 宋体; font-size: 22pt;" lang="en-us"> </span></strong></p>
<p class="msonormal" style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; font-size: 16pt;" lang="en-us"><span style="mso-spacerun: yes;"> </span></span><span style="font-family: 仿宋_gb2312; font-size: 16pt;">第一?span lang="en-us"><span style="mso-spacerun: yes;"> </span></span>为增强县科协干部职工的工作责任感，提高工作效率和服务质量，根据《云南省人民政府关于在全省行政机关推行服务承诺制、首问责任制、限时办结制的决定》（云政发?span lang="en-us">2008</span>?span lang="en-us">11</span>号），《曲靖市人民政府关于印发行政机关服务承诺等三项制度的通知》（曲政发?span lang="en-us">2008</span>?span lang="en-us">41</span>号）以及县委、政府的要求，结合实际，制定本制度?/span></p>
<p class="msonormal" style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; font-size: 16pt;" lang="en-us"><span style="mso-spacerun: yes;"> </span></span><span style="font-family: 仿宋_gb2312; font-size: 16pt;">第二?span lang="en-us"><span style="mso-spacerun: yes;"> </span></span>首问责任制度是指服务对象到县科协办理相关事项或咨询时，首位接待或受理的工作人员认真解答，负责办理或引荐到相关部门的制度。首位业务受理人、首位接待人员为首问责任人?/span></p>
<p class="msonormal" style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; font-size: 16pt;" lang="en-us"><span style="mso-spacerun: yes;"> </span></span><span style="font-family: 仿宋_gb2312; font-size: 16pt;">第三?span lang="en-us"><span style="mso-spacerun: yes;"> </span></span>服务对象通过电话咨询、反映问题的，接电话的工作人员即为首问责任人?/span></p>
<p class="msonormal" style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; font-size: 16pt;" lang="en-us"><span style="mso-spacerun: yes;"> </span></span><span style="font-family: 仿宋_gb2312; font-size: 16pt;">第四?span lang="en-us"><span style="mso-spacerun: yes;"> </span></span>首问责任制遵循热情主动、文明办事、服务规范及时高效的原则?/span></p>
<p class="msonormal" style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; font-size: 16pt;" lang="en-us"><span style="mso-spacerun: yes;"> </span></span><span style="font-family: 仿宋_gb2312; font-size: 16pt;">第五?span lang="en-us"><span style="mso-spacerun: yes;"> </span></span>首问责任人负责接待服务对象来本单位办理有关业务或有关咨询；负责接听服务对象咨询、反映问题?/span></p>
<p class="msonormal" style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; font-size: 16pt;" lang="en-us"><span style="mso-spacerun: yes;"> </span></span><span style="font-family: 仿宋_gb2312; font-size: 16pt;">第六?span lang="en-us"><span style="mso-spacerun: yes;"> </span></span>县科协各科室实行接待工作登记制度，首问责任人对来访来电人办理事项、咨询问题及办理结果等进行登记，以备查和考核?/span></p>
<p class="msonormal" style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; font-size: 16pt;" lang="en-us"><span style="mso-spacerun: yes;"> </span></span><span style="font-family: 仿宋_gb2312; font-size: 16pt;">第七?span lang="en-us"><span style="mso-spacerun: yes;"> </span></span>县科协工作人员必须认真履行自己的岗位职责，严格按照自己的岗位做好本职工作。属于首位责任人及所在科室职责范围内的事项，要当场办理；不能当场办理的，要说明相关情况或办理时限，并在承诺时限内办理完毕?/span></p>
<p class="msonormal" style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; font-size: 16pt;" lang="en-us"><span style="mso-spacerun: yes;"> </span></span><span style="font-family: 仿宋_gb2312; font-size: 16pt;">第八?span lang="en-us"><span style="mso-spacerun: yes;"> </span></span>不属于首问责任人及所在科室职责范围但属于本单位职责范围内的事项，要及时指引服务对象到承办科室办理或向领导报告办理。不得以任何借口不予办理，坚决杜?ldquo;门难进、脸难看、话难听、事难办”现象的发生?/span></p>
<p class="msonormal" style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; font-size: 16pt;" lang="en-us"><span style="mso-spacerun: yes;"> </span></span><span style="font-family: 仿宋_gb2312; font-size: 16pt;">第九?span lang="en-us"><span style="mso-spacerun: yes;"> </span></span>不属于本单位职责范围的事项，首问责任人予以登记，并向来人（来电人）说明情况，告之其解决部门?/span></p>
<p class="msonormal" style="line-height: 30pt; margin: 0cm 0cm 0pt; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; font-size: 16pt;" lang="en-us"><span style="mso-spacerun: yes;"> </span></span><span style="font-family: 仿宋_gb2312; font-size: 16pt;">第十?span lang="en-us"><span style="mso-spacerun: yes;"> </span></span>首问责任人在答复问题时，坚持实事求事的原则，答复要准确、清楚且符合法律政策规定。对于不清楚、模糊的要及时请示领导或咨询有关部门后，给予准确答复?/span></p>
<p class="msonormal" style="line-height: 30pt; text-indent: 32.25pt; margin: 0cm 0cm 0pt; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; font-size: 16pt;">第十一?span lang="en-us"><span style="mso-spacerun: yes;"> </span></span>首问责任人要以主动热情的态度接待办事人员，做到热情礼貌、温和文明，来有迎声，问有答声、走有送声，充分体现机关工作人员良好的品质和精神风貌?/span></p>
<p class="msonormal" style="line-height: 30pt; text-indent: 32.25pt; margin: 0cm 0cm 0pt; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; font-size: 16pt;">第十二条<span lang="en-us"><span style="mso-spacerun: yes;"> </span></span>服务对象认为县科协工作人员违反本制度的，可向县科协投诉，电话?span lang="en-us">0874</span>—<span lang="en-us">5133460</span>。对群众投诉的问题，县科协按程序权限处理，并将处理结果及时反馈投诉人?/span></p>
<p class="msonormal" style="line-height: 30pt; text-indent: 32.25pt; margin: 0cm 0cm 0pt; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; font-size: 16pt;">第十三条<span lang="en-us"><span style="mso-spacerun: yes;"> </span></span>本制度执行情况作为单位年度公务员和党员目标管理考核评议重要内容，奖惩兑现?/span></p>
<p class="msonormal" style="line-height: 30pt; text-indent: 32.25pt; margin: 0cm 0cm 0pt; mso-line-height-rule: exactly;"><span style="font-family: 仿宋_gb2312; font-size: 16pt;">第十四条<span lang="en-us"><span style="mso-spacerun: yes;"> </span></span>本制度适用于县科协全体工作人员，自印发之日起执行?/span></p>
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